Shipping & Returns

 

Shipping

Simple:

Service, Selection and Speed.
RespiratorDepot.com strives to provide the best customer service possible. We accomplish this by returning questions within 24 hours either by phone or e-mail.  If you need an answer immediately, please do not hesitate to contact us by phone. We ship orders quickly and by offering a simple, hassle-free shopping experience.

RespiratorDepot.com carries a great selection of products to help protect against many global viruses, including Ebola Virus, Zika Virus, Mexican Swine Flu, S.A.R.S., Avian Bird Flu, Smallpox and Anthrax. RespiratorDepot.com prides itself on being the quickest solution for your health and safety needs. At RespiratorDepot.com, customer service is our highest priority and we are committed to providing you with quality products at affordable prices.
 

Delivery of Your Order:

Please note all shipping times and costs regarding the shipping method you select.
Normal delivery to the US is done with USPS and takes approximately 7-10 business days for Airmail. For faster delivery service or tracking delivery, please call toll-free 1-855-922-0525 (BRI-GUY Websites). We use UPS Global Services for Priority Delivery. ***We are not responsible for any Duties, taxes, tariffs or customs brokerage fees.  Those who have not received their orders after the scheduled delivery date should notify us immediately so we can investigate the situation for you.   **Regularly Ground and Airmail shipped items have no guarantee and cannot be tracked. Residents outside North America should allow up to 8-10  weeks for delivery. If your order is not received to your satisfaction, contact us right away and our customer service representatives will gladly assist you.

For check and Money Order payments, the orders will be filled and shipped the day after your check/money order has been received and cleared.

We ship Monday through Friday.

Those who have not received their orders after the scheduled delivery date should notify us immediately so we can investigate the situation for you. Residents outside North America should allow 2-3 weeks for delivery.   Canadian orders will be received within a week.  If your order is not received to your satisfaction, contact us right away and our customer service representatives will gladly assist you.

To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to: info@respiratordepot.com and please have your order number ready.

If you do not see your country listed in the Billing information drop-down menu, please contact the Customer Service Department toll-free at 1-855-922-0525 or locally at 416-922-0525 (or by e-mail)

Please be sure to provide a correct and complete address for shipping.


P
ayment:

All payments will be in U.S. Currency. **Canadian customers must pay all applicable taxes. We accept all major credit cards toll-free at 1-855-922-0525 and through our secure online website, Paypal online and International money orders. Please do not send cash through the mail!

All orders must be paid for before they are shipped. We do not accept COD’s.


Cancellations:


All cancellations of your order must be received NO LATER THAN 12:00 PM (EST) THE NEXT BUSINESS DAY.

We strive to fill your order and ship it at 1:00 pm (EST) the next business day to ensure you receive your product in a timely manner. After your product has been shipped, you may not cancel your order.

To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to: info@respiratordepot.com ®

**For all e-mail correspondence, please put your order number in the 'subject' line**

To order any of our RespiratorDepot.com products by phone, please call 416-922-0525 or 1-855-922-0525 (toll-free). (BRI-GUY Websites)


Returns:

Due to the nature of all of our Respirator Masks being ordered in a time of emergency World Health Organization recommendations, we cannot accept returns, and all sales are final. This final sale policy is consistent with the industry standard for Emergency Safety Equipment guidelines. Cancellations must be received NO LATER THAN 12:00 PM (EST) THE NEXT BUSINESS DAY after your purchase by contacting us at 855-922-0525 or by email at info@respiratordepot.com After your product has been shipped, you may not cancel your order.

To better understand why all sales are final, you need to understand the process of getting emergency stock of the respirator masks. 
When the World Health Organization raises its pandemic threat level on any feared virus, including the the Ebola Virus, Zika Virus, Swine Flu  (H1N1), S.A.R.S., Avian Bird Flu, and other similar viruses to level four, five or six, a global pandemic triggers immense demand for these masks.  Any items released by the manufacturers to our company is limited, as emergency medical personnel requirements take precedence.  Therefore, we are obliged to cater to our customers on a first-come, first-served basis.  It is possible that, as a result of this demand, we may be unable to serve other entities such as hospitals and health-care organizations, and they must get their supply elsewhere.  Once the pandemic fear is sustained, and the demand stabilizes, the overproduction of supply cannot be reversed from the end-user back to the manufacturer.

Defective masks will be gladly replaced.


Exchange Policy:

Please include a copy of your invoice with the merchandise that is to be exchanged. Fill out the form on the back of your invoice with the items that you would like to exchange.

All exchanges must be made within 60 days of the date which your order was received. All items must be returned in the condition they were received. We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items to avoid damage during return shipping. Please include a copy of your invoice with the merchandise that is to be returned.  An $8.00 re-shipping and handling fee will be applied to all exchange orders.



Damaged Merchandise Policy:

Upon receipt of a damaged package or item we ask that you contact RespiratorDepot.com immediately and report the damage to our Customer Service Department. A friendly Customer Service Representative will be happy to assist you, and ensure that the damaged item(s) are replaced in a timely manner. We aim to please!


Customer Service:

You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-855-922-0525.  For those outside of North America, please call 416-922-0525. Feel free to leave us a message if calling after hours.

Privacy Policy/Disclaimer

Privacy:

RespiratorDepot.com ® is very sensitive to your privacy issues. We're pleased to offer first-rate security when it comes to your personal information, which is stored securely on our servers for quick and efficient processing. We gather only the information we need to fulfill your order and to improve customer service.

When you shop
RespiratorDepot.com ®, you can be sure that at no time will your credit card or personal information EVER be disclosed to third parties. RespiratorDepot.com® has created this privacy statement as a demonstration of our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.RespiratorDepot.com. ®


Security:

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
RespiratorDepot.com ® uses the industry standard, Secure Socket Layer (SSL) technology. SSL technology is utilized by most of the popular browsers, including Firefox, Netscape and Microsoft Explorer. This technology allows us to use the most advanced encryption tools necessary to protect information transmitted between your computer and our server.


Use of Cookies:

Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users’ personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit.

Our cookies assist us in collecting information on what pages of our website you access or visit and in recording any preferences you indicate on our website. We also use cookies to make your experience on
RespiratorDepot.com ® more personalized and convenient.

Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies only your browser and not your identity. If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a "session" is a single visit by you to our website). If you prefer, you can disable cookies on your browser settings. You may, however, still use the
RespiratorDepot.com ® website, even with cookies disabled.


Update Or Opt-Out:

RespiratorDepot.com ® also gives users the opportunity to remove personal information from our database to halt future communications and/or to no longer receive our services.  Change or modify your personal information anytime using one of the following four options:

  1. 1.  Send an e-mail to info@respiratordepot.com ® with your request.

  2. 2.  Visit www.respiratordepot.com ®

  3. 3.  Mail your request to:

  4. RespiratorDepot.com
    (c/o BRI-GUY Products)
    42 James Street
    Toronto, Ontario
    M8W 1L3  (Canada)

  5. 4.  Call toll-free at 1-855-922-0525 or outside North America at 416-922-0525.

  If you have any questions about this privacy statement, the practices of the site, or your dealings with RespiratorDepot.com ®, we can be easily reached by email at: info@respiratordepot.com ®. We check emails regularly and will respond to all emails within 24 hours of receipt.
 

Disclaimer / Terms of use: 

 

In no event shall RespiratorDepot.com and its affiliates be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if the gag works and has been previously advised of the possibility of such damages, whether an action under contract, negligence, or any other theory, arising out or in connection with the use, inability to use, or performance of the information services, products, and materials available from our Catalogs or our websites. By placing an order with RespiratorDepot.com you agree to our terms and policies. Please email or call us if you any questions. 

 

Contact Us

If you have any questions about this privacy statement, the practices of the site, or your dealings with RespiratorDepot.com® contact us at info@respiratordepot.com.

G.S.T.# 86500 7918 RT0003
 

© 2005 RespiratorDepot.com (a division of BRI-GUY Products)